Enquiry & Lead Management

Capture Every Enquiry.
Convert More Students.

Track leads and follow-ups from every channel, in one place.

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RealmsGate CRM dashboard showing the lead pipeline and enquiry sources
Overview

One pipeline, from first enquiry to enrolled.

The CRM collects enquiries from WhatsApp, website forms, social media, and walk-ins, then moves each lead through a visual pipeline until they sign up as a student.

No enquiry gets lost, and every follow-up is tracked — so your team always knows who to contact next.

Connected to your LMS

Lead data that stays in one place.

Because the CRM is built into the LMS, students and parents are saved as linked contacts — so enquiry details stay tied to class and billing records across the whole platform.

Where Leads Come From

Collect leads from every channel.

Enquiries come in everywhere — social messages, your website, chat apps, and people walking in. RealmsGate brings them all into one tracked place.

💬

WhatsApp

Collect and follow up on WhatsApp enquiries without losing them in a busy chat list.

🌐

Website Forms

Form replies land straight in the pipeline, ready to assign and follow up.

📘

Facebook

Bring in enquiries from Facebook pages and ads, straight into your lead list.

📸

Instagram

Track interest from Instagram messages and campaigns next to every other source.

🚶

Walk-ins

Log walk-in enquiries on the spot, so in-person interest is saved like any other lead.

& More

Live chat, call notes, and other touchpoints — every lead source in one place.

Visual Pipeline

Move every lead forward with a drag-and-drop pipeline.

See where each enquiry stands. Drag leads between stages, spot the ones that go quiet, and keep your whole team on the same page.

Stage 01

New Enquiry

A lead comes in from any channel and joins the pipeline on its own.

Stage 02

Contacted

Your team reaches out and saves the chat against the lead.

Stage 03

Trial / Assessment

A trial class or assessment is booked to see what the student needs.

Stage 04

Follow-up

Reminders keep the chat going until the family is ready to decide.

Stage 05

Enrolled

The lead becomes a student — linked to class and billing records right away.

Automation & Follow-ups

Let the system chase the follow-ups.

Cut down on manual work and make sure no enquiry is forgotten. RealmsGate handles reminders, hand-offs, and outreach, so your team can spend time on the chats that turn into sign-ups.

Follow-ups

Task reminders & follow-up tracking

Reminders keep every lead moving, so no enquiry is missed and nothing slips between team members.

Workflows

Workflow automation

Set up lead hand-offs, alerts, and campaign triggers with simple visual workflows that fit how your team works.

Marketing

AI-drafted outreach

Marketing tools draft outreach for you with AI — kept clear and natural, with a quick approval step before anything goes out.

Contacts

Lead & contact management

Every lead, contact, note, and action sits in one tidy record, with the full history a click away.

Unified Inbox

Every conversation, one inbox.

All your channels come into one shared inbox — so your team sees everything and nothing gets answered twice or missed.

Each message is sorted as a sales enquiry or a support request, then sent to the right team while staying in one place.

Email 💬WhatsApp 🌐Website Forms 💭Live Chat 📞Call Transcripts 📝Internal Notes
Get Started

Never miss a student again.

See how RealmsGate CRM collects, tracks, and turns enquiries into sign-ups — connected to the rest of your platform.

[email protected]  ·  +65 9786 3021